Welcome to Hair Veda Limited privacy notice.

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Hair Veda respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit from) or when you visit any of our stores and tells you about your privacy rights and how the law protects you.

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This privacy notice is provided in a layered format so you can click through to the specific area set outs. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

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Important information and who we are

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PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how Hair Veda collects and processes your person data through your use of our website, including any data you may provide when you sign up to our newsletter, purchase a product or take part in a competition.

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This website is not intended for children and we do not knowingly collect data relating to children.

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CONTROLLER

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Hair Veda LTD is the controller and is responsible for your personal data (referred to as '"Hair Veda LTD", "we", "us", or "our" in the privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

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CONTACT DETAILS

You can contact our Data Privacy Manager at:

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post:  Hair Veda LTD

           128 City Road,

           London

           EC1V 2NX.

email: info@hairveda.co.uk

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You have the right to make a complaint at an time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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The data we collect about you

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Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

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We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

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Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address, telephone numbers, and emergency contact telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, cookies, time zone setting and locations,

I browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website.

Profile Data includes your username and password, Facebook profile name, purchases or orders made bgy you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered person data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

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We do not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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If you fail to provide personal data

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Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contact we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

 

CHANGES TO THE PRIVACY NTOICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last update in February 2021.

It is important that the person data we hold about you is accurate and current. Please keep us informed of your personal data changes during your relationship with us.

 

THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-arty websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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How your personal data is collected

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We use different methods to collect data from you and about you including through:

Direct interaction. You may give us your identity, Contract and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Buy or express an interest in our products or services, in-store or on our website;

Buy or express an interest in our products or services, in-store or on our website;

• Create an account on our website;

• Subscribe to our newsletter;

• Request that we send marketing material to you;

• Enter  a competition, promotion or survey;

• Take part in a Hair Veda event;

• Submit a product review;

• Speak to customer services;

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Automated technologies or interactions. As you interact with our website and emails, we send to you, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other website employing our cookies. please see the Cookies We Use section for further details.

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How we use your personal data

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• We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contact, we are about to enter into or have entered into without you

• Where we have your consent.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

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Purpose for which we will use your personal data

You have the right to withdraw consent to marketing at any time by unsubscribing via the link provided with each marketing email we send to your or by contacting us on info@hairveda.co.uk.

 

Marketing

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We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established a preference centre where you can view and make certain decisions about your personal data use, this can be found under My Account.

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Promotional offers from us

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We may use your identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you (this is "marketing")

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You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. You will also receive marketing communication from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process.

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Third Party Marketing

We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.

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Opting out

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You can ask us or a third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preference or by following opt-out links on any marketing message sent to you or by contacting us via email.

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Opting out of marketing messages will not prevent you from receiving non-marketing message from us, for example relating to products ordered from us, responses to customer service queries etc.

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Cookies

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In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place your computer's hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again. 

Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you. They are mainly used for marketing purposes , but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language. If you want to delete any cookies that are already on your computer, please refer to the instructions from your file management software to locate the file or directory that stores cookies.

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Cookies must be enabled to place an order with us. If you are disabled your cookies, you will be able to browse our site, but won't be able to make a purchase. For more information about the cookies we use, please see the Cookies We Use Section.

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Change of purpose

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We will only use your personal data for the purpose for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

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Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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Disclosure of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table under How We Use Your Personal Data.

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